Q : Do the products sold at Alterra Bills have a tax invoice?
A : Yes, all products have a tax invoice.
Q : Is Alterra Bills customer service active 24 hours?
A : Yes, our customer service is active 24 hours to answer consumer needs.
Q : How long does the reconciliation process take at Alterra Bills?
A : Maximum 1×24 hours.
Q : How is the connection process?
A : Please contact the Commercial Team.
Q : What if I want to make a complaint on a transaction?
A : Can use /ask on Telegram groups that have been created together with Alterra Bills customer service.
Q : How do I top up a deposit?
A : Send proof of transfer to the Telegram group with Alterra Bills customer service, then it will be processed by the Alterra Bills Team.
Q : How long does the pending process usually take?
A : If there is a pending, the Alterra Bills Team will immediately update. After receiving the final status of the transaction, a maximum of H+1 is waiting for the reconciliation result.
Q : Is there an integration fee?
A : Ya
- Integration fee
- API creation fee (Developed by Partner)
- IP VPN link monthly fee
- Transaction services (According to the attachment of each biller)
- Set-up fee (One time charge)
- Maintenance charges (Annual)